PMP & CAPM Certifications, PDUs by PMP & CAPM certification, PDUs

Terms of Use & Refund Policy

Category: Terms Written by 11Concepts

User License

1.    All content or other materials available on our websites are the property of 11Concepts and/or its affiliates or licensors and are protected by copyright, patent and/or other proprietary intellectual property rights under the United States and foreign laws.

2.    In consideration for your agreement to the terms and conditions contained here, 11Concepts grants you a personal, non-exclusive, non-transferable license to access and use the course(s) and the website. You may download one copy of the material for your own personal, non-commercial use. You may not otherwise copy, reproduce, re-engineer, retransmit, distribute, publish, commercially exploit or otherwise transfer any material, nor may you modify or create derivatives works of the material.

3.    This license shall automatically terminate if any of these restrictions are violated and may be terminated by 11Concepts at any time. Upon terminating your viewing of these materials, or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

Refund Policy

If you elect to cancel your payment before you download the course and before you get your book (if applicable), 11Concepts will offer you a complete refund. Once payment is cleared and you have downloaded the course material, you will not be eligible for a refund.

The 11Concepts courses are provided as “all-in-one” documents, which mean that once the payments are paid, the access to the course materials is final. Whereas there is no penalty for failing to complete the course once enrolled, if you do not to complete the course, you will not be eligible for a refund of any enrolment or other fees paid.

Course Expiry

In order to receive the 11Concepts certificate of completion, you are required to successfully complete all aspects of the 11Concepts courses within one year of receiving your course.

Academic Integrity

You are expected to complete assignments, quizzes, and tests independently. If you are found to have committed plagiarism, you will be removed from the course and will not be awarded the 11Concepts certificate.

User Accounts

In order to access the course materials, you must register for a personal account on the Site (a “User Account”) by providing an email address and a password for your User Account. You agree that you will never divulge or share access or access information to your User Account with any third party for any reason. You also agree to that you will create, use, and access only one User Account and that you will not access the Site using multiple User Accounts.

In setting up your User Account, you may be prompted or required to enter additional information, including but not limited to your name and location. Additional information may be required to confirm your identity. You represent that all information provided by you is accurate, current and complete and you agree that you will maintain and update your information to keep it accurate, current and complete. You acknowledge that if any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your use of the Sites.


The materials on our website are provided “as is”. 11Concepts makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, 11Concepts does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.


In no event shall 11Concepts or its associates be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising from the use or inability to use the materials on 11Concepts’s website, even if 11Concepts or a 11Concepts authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on 11Concepts’s website could include technical, typographical, or photographic errors. 11Concepts does not warrant that any of the materials on its website are accurate, complete, or current. 11Concepts may make changes to the materials contained on its website at any time without notice. 11Concepts does not, however, make any commitment to update the materials.


11Concepts has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by 11Concepts of the site. Use of any such linked website is at the user’s own risk.

Site Terms of Use Modifications

11Concepts may revise these terms and conditions of use at any time without notice. By using this website, you are agreeing to be bound by any updated version of these Terms and Conditions of Use.

Privacy Policy

You understand that any personal information you submit to 11Concepts on the Sites will be treated by 11Concepts in the manner described in the Privacy Policy.


You agree to indemnify, defend and hold harmless 11Concepts and its subsidiaries and affiliates, and each of their respective officers, directors, agents, employees, and assignees, including the instructors, from any and all claims, liabilities, expenses and damages, including reasonable attorneys’ fees and costs, made by any third party relating to or arising out of (a) your use or attempted use of the Sites or Online Course in violation of the Terms of Use; (b) your violation of any law or rights of any third party, or (c) information that you post or otherwise make available on the Sites or through the Online Course, including without limitation any claim of infringement or misappropriation of intellectual property or other proprietary rights.

Termination Rights

You agree that each of 11Concepts and its subsidiaries, in their sole discretion, may terminate your use of the Site or your participation in it thereof, for any reason or no reason and that none of the 11Concepts and its affiliates shall have any liability to you for any such action.

Privacy Policy

11Concepts recognizes the importance of confidentiality and the protection of personal information. This privacy policy explains how we use and protect user’s personal information.

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